Guiding Service for Shore Excursions
Atlas Express is proud to offer our Cruise Line Destination Service and Shore Excursion teams, the best guides in the country. Our guides must pass stringent qualification exams as well as pass the those for Customer Service.
As well, Atlas Express has been chosen by the Slovenian Tourist Bureau to address the annual, congress for the recruitment of new tour guides. The topic: “One-day excursion management systems for cruise ship passengers”. This forum is specifically dedicated to the management of Shore Excursions and Destination Experiences for the ever-growing cruise lines presence in Slovenia. Here, education, customer service, safety, security and guiding standards are discussed in-depth.
Atlas Express is dedicated to the high standards of their local guides as well. We host an annual internal workshop attended by team members and tour leaders who have been part of Atlas Express
Atlas Express is actively involved in the regional qualification process for the recruitment of new tour guides In cooperation with the, we Portoroz Tourist Board present a specific presentation every year. It is specifically dedicated to the management of day tours for various cruise lines. We cover guiding standards, the safety management system and customer service. The lecture is entitled: “One-day excursion management system for cruise ship passengers”.
Every year we also organize an internal workshop, which is attended by new team members and tour leaders who have been part of the team for several years. The workshop consists of four parts:
Creating an operational plan that stars days before the ship calls into the port, our tours can rely on the professionalism of the versatile guides, who can guide in different language and are knowledgeable in micro-sites of the tour and are rarely surprised by anything.